The Impact of Emotional Intelligence on Employee Performance in Saudi Arabia Banking Sector

  • Amira Serhan
  • Heba Gazzaz
Keywords: Emotional intelligence; employee performance; self-awareness; self-management; social awareness; relationship management, الذكاء العاطفي. أداء الموظفين؛ الوعي الذاتي. الإدارة الذاتية؛ الوعي الاجتماعي إدارة العلاقات.

Abstract

Saudi Arabia’s banking sector plays an important role in the country’s development as it is among the leading sectors in the financial sector. Considering, two main Saudi banks (The National Commercial Bank and Saudi American bank), the present study aims to observe the impact of emotional intelligence on employee performance. The components of emotional intelligence affecting employee performance include self-management, relationship management, self-awareness, and social awareness. A quantitative methodology was applied to analyse the survey results of 300 respondents over the period from 2018 to 2019. The results show that there was a significant positive impact of self-management, self-awareness, and relationship management on employee performance. However, in the Saudi banking sector, there was no impact on social awareness on employee performance.

Published
2019-12-31
How to Cite
Serhan, A. and Gazzaz, H. (2019) “The Impact of Emotional Intelligence on Employee Performance in Saudi Arabia Banking Sector”, Journal of Economics and Administrative Sciences, 25(116), pp. 127-146. doi: 10.33095/jeas.v25i116.1791.
Section
Managerial Researches