Evaluation suppliers according to the integration of the Quality Function Deployment and the Fuzzy Analytic Hierarchy Process

Abstract

The process of evaluating business processes, complex, repetition of procurement processes, need for raw materials and frequency of demand, which makes dealing with suppliers in the evaluation process, making the need for a process intervention in the process. Lighter on the other hand.

Many Iraqi companies suffer from problems related to suppliers, and cases of administrative and financial corruption are often raised regarding this type of contract and from this reality the necessity of researching this problem and trying to develop some solutions to reduce its impact on the companies' work, by using a method that works according to the standards adopted in Evaluation and selection of the supplier in the company.

Based on the foregoing, this research came to provide decision-makers with a computerized scientific tool that reduces the effort, time and money that they cause as a result of poor selection and what may follow in terms of delay in production, defects in the product and loss of the company's reputation, and this research aims to provide a vision regarding the latest standards followed in choosing the best supplier Demonstrate how to apply the integration model between the Quality function deployment and fuzzy analytic hierarchy process (FAHP - QFD) with the application of Microsoft Excel.

This research was applied in the "Arab Company for Antibiotics Industries (ACAI)", and the sample of the research was represented in two groups of the suppliers: the first is specialized in primary and second is specialized in materials, as well as in packaging materials. The research used a scientific method - a “case study” - to apply the research in this company. The data was collected by relying on a special examination list of a two-way comparison as well as using the QFD method to choose how important the criteria are, as well as the use of the FAHP process to determine the importance of the (weights) in QFD. As for the use of the misty principle, it can more accurately reflect the requirements of the company and provide a decision tool that would facilitate the selection of the supplier, and then the integration is applied between the tool of Quality function deployment (QFD) and fuzzy analytic hierarchy process (FAHP) to evaluate and select the best supplier.

The researcher also suggested several recommendations including the necessity of adopting a multi-criteria scientific method in the process of selecting the supplier. The research also recommends establishing long-term relationships with the chosen suppliers and the company should promote and advertise its products in the private sector