Strategic Information Systems and their effects on the Developing of Intellectual Capital in the Electricity Distribution Company in the Hashemite Kingdom of Jordan

Abstract

This research aims to study the impact of strategic information systems on the development of intellectual capital in the Public Shareholding Electricity Distribution Company in the Hashemite Kingdom of Jordan. To achieve the objectives of the study, a questionnaire was developed for the purpose of data collection, as the number of valid questionnaires for analysis was about (135), and SPSS and AMOS 0.26 software was used to analyze the collected data. The study found out that the respondents' perceptions of the level of importance of strategic information systems and the level of importance of intellectual capital were high, and that the relational capital has ranked as first, followed by structural capital, and human capital came in third place, in addition to the presence of an impact of applying strategic information systems in developing intellectual capital in its various dimensions (human capital, structural capital, relational capital). The study came out with several recommendations, the most important of which was that in despite the importance of the technological infrastructure dimension in the company, it did not invest this dimension properly and in line with the current technological development, and this issue appears in the company’s report for the year 2018, as many of the services the company provides has not been computerized or fully automated, such as the billing system, meter reading system, fault reporting system, and others