Evaluation of the Quality of Health Services from Patients’ Perspective: A Comparative Study between Public and Private Hospitals
DOI:
https://doi.org/10.33095/jeas.v24i105.53Keywords:
جودة الخدمات الصحية، الملموسية، الإعتمادية، الإستجابة، التأكيد، التعاطف، المستشفيات الحكومية، المستشفيات الخاصة، سلطنة عمان ., Quality of Health Services, Tangible, Reliability, Responsiveness, Assurance, Empathy, Public Hospitals, Private Hospitals, Sultanate of Oman.Abstract
ASTRACT
The current study aimed to identify the quality of health services provided by the Omani health sector through the comparison between public and private hospitals in Dhofar Governorate, Oman. A questionnaire has been developed to collect data from 360 patients who received health services in one public Hospital (Sultan Qaboos) and three private Hospitals (Badr Al-Sama, Lifeline, and Al-Hakeeim). The data were analyzed using independent samples T-Test and One Way ANOVA. The results of the study showed that the quality levels of health services offered in private hospitals were better than public hospitals. The study results also reveled that there are significant differences between public hospitals and private hospitals regarding four dimensions of quality of health services (i.e. Reliability, Responsiveness, Assurance, and Empathy), however, one dimension namely )Tangible( has been found to have no effect. Regarding demographic factors, the study showed significant differences between males and females in terms of quality of health services provided. Whereas, there are no significant differences concerning age and academic qualifications. Recommendations have been provided to improve the quality of health services in the Omani health sector.
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