Agile Leadership and its Impact on Strategic Recovery

Authors

  • Ahmed Samir chaloob*
  • Hadeel Kadhim Saeed

DOI:

https://doi.org/10.33095/g2yqbx13

Keywords:

Agile Leadership, Strategic Recovery, and Ministry of Communications

Abstract

Purpose: The purpose of this study is to find out whether agile leadership is considered a critical factor in influencing the strategic recovery of leaders in the Iraqi Ministry of Communications or if there is another element that plays a vital role in promoting strategic recovery and what are the organization's steps in the field of study towards implementing agile leadership requirements? Does the organization take serious steps to implement the dimensions of strategic recovery in all its aspects? Is there an impact of agile leadership on strategic recovery in the organization?                                                                                           

Theoretical framework: This study aimed to draw attention to how agile leadership influences strategic recovery as management ideas in the Iraqi Ministry of Communications. It also measured the effect of the independent variable (agile leadership) on the dependent variable (strategic recovery). It found out whether the researched organization could achieve strategic recovery by adopting agile leadership.

Design/methodology/approach: The researchers used the descriptive analytical method, tabulating and analyzing the data using a ready-made program (SPSS). The researchers chose the Iraqi Ministry of Communications/Ministry Center to represent the Study Community. The questionnaire was distributed to the ministry, including 120 directors, making the total number of questionnaires distributed 120. One hundred twelve questionnaires were retrieved, while only five were excluded, making the final sample 107 managers. Statistical methods such as Cronbach's alpha, standard deviation, simple linear regression, and coefficient of determination (R2) were used to reach the study's conclusions.                                                 

Findings: Results Through an analysis, agile leadership, and its dimensions influenced the organization's strategic recovery.                                                                                            

Research, practical and social implications: Emphasizing the need for government agencies, especially the Ministry of Communications, to ensure the need to pay attention to research variables, agile leadership, and strategic recovery in the research service.

Originality/value: The results indicate that the number of publications is growing, and the management and business areas contribute the most. The countries that produce in co-authorship also provide the most publications.      

Downloads

Download data is not yet available.

References

Akkaya, B. (2023). Building Trust in Managers Through Agile Practices in a Dynamic Environment (pp. 243–251). https://doi.org/10.2991/978-94-6463-026-8_28

Bagus, R. A., & Putra, N. (2021). Strategic Recovery Plan: The Resilience of Wyndham Garden Kuta Beach Bali after Major Impacts of Covid-19 Pandemic. International Journal of Glocal Tourism, 2(1). https://ejournal.catuspata.com/index.php/injogt

Battaglia, D., Borchardt, M., Sellitto, M. A., & Pereira, G. M. (2012). Service recovery: A method for assessing performance. Business Process Management Journal, 18(6), 949–963. https://doi.org/10.1108/14637151211283366

Bhushan, P. (2021). Result Orientation and Performance Management.

Bolden, R. (2004). What is leadership?. Centre for Leadership Studies‏.

Brinck, G., & Hartman, J. (2017). Managing a Lean-Agile Leadership Transformation in a Traditional Organization.

Crisafulli, B., & Singh, J. (2016). SERVICE GUARANTEE AS A RECOVERY STRATEGY: THE IMPACT OF GUARANTEE TERMS ON PERCEIVED JUSTICE AND FIRM MOTIVES. http://www.emeraldinsight.com/journal/josm

Danook, A. A., & Omar-F, O. F. H. (2024). Evaluating the dimensions of strategic intent according to the Hamel and Prahalad model/a case study in Oil Projects SCOP Company. Nankai Business Review International, 15(1), 67–87. https://doi.org/10.1108/NBRI-04-2022-0043

Danook, A. A., Yassin, M. S., Omar Falah, O. F. H., & Almejdhab, F. jarad. (2024). The Absorptive Capacity of Knowledge as an Approach for Building Strategic Reliability in the Sponge Organizations/Small Organizations in Kirkuk Governorate as a Model. Corporate Reputation Review, 27(1), 33–51. https://doi.org/10.1057/s41299-023-00160-4

Dewitt, T., & Brady, M. K. (2003). Rethinking Service Recovery Strategies: The Effect of Rapport on Consumer Responses to Service Failure. Journal of Service Research, 6(2), 193–207. https://doi.org/10.1177/1094670503257048

Hazée, S., Van Vaerenbergh, Y., & Armirotto, V. (2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101–109. https://doi.org/10.1016/j.jbusres.2017.01.014

Jesse, N. (2019). Agility eats legacy-the long good-bye. IFAC-PapersOnLine, 52(25), 154–158. https://doi.org/10.1016/j.ifacol.2019.12.464

Joiner, B., & Josephs, S. (2006). Bill Joiner Leadership Agility Five Levels of Mastery for Anticipating and Initiating Change.

Jung, N. Y., & Seock, Y. K. (2017). Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites. Journal of Retailing and Consumer Services, 37, 23–30. https://doi.org/10.1016/j.jretconser.2017.01.012

Kanousi, A. (2005). An empirical investigation of the role of culture on service recovery expectations. Managing Service Quality, 15(1), 57–69. https://doi.org/10.1108/09604520510575263

Kenedi, J., Amar, S., Rasyid, R., Ali, H., Hamka, J., Barat, T., Utara, K. P., & Padang, K. (2023). Business Recovery Strategy in Post-Covid 19 Economic Turbulence: a Literature Review.

Kruger, L. (2016). Personality dimensions and service failure severity: A cross-sectional study in the cellular industry. Southern African Business Review, 20(1).

Livorsi, E., & Holcombe, K. (2016). Eight Characteristics of Agile Leaders. FMI Quarterly.

LUITEL, A. (2023). Service Recovery Strategies, Recovery Satisfaction And Customer Loyalty In Nepalese Internet Service Companies.

Meyer, P. (2015). Gildan Media Companion Pdf The Agility Shift.

Migacz, S. J., Zou, S. (Sharon), & Petrick, J. F. (2018). The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory. Journal of Travel Research, 57(1), 83–98. https://doi.org/10.1177/0047287516684979

MSOSA. (2019). Service failure and service recovery strategies in the context of higher education : a provincial perspective in South Africa [Durban University of Technology]. https://doi.org/10.51415/10321/3325

Nisa, T. U., Malik, N. J., & Hussain, A. (2023). Motivational Leadership in Iqbal’s Poetry for Students’ Career Path Planning. Asian Innovative Journal of Social Sciences and Humanities, 7(2), 10–19.

Oteshova, A. K., Russian, K.-, Niyazbayeva, A. A., Zhubanov, K., Prodanova, N. A., Russian, P., Nurul, D., & Zayed, M. (2021). THE EFFECT OF TEAMWORK ON EMPLOYEE PRODUCTIVITY. In Academy of Strategic Management Journal (Vol. 20).

Potgieter, N. (2020). Developing A Framework Of Lean Orientated Tools And Practices To Be Introduced At Wits: A Wits Plus Case Study.

Rzepka, A., & Bojar, E. (2020). Leadership as One of the Factors Shaping the Development of an Agile Organization. https://www.researchgate.net/publication/339776997

Sciarelli, M., Nagm, A. A., Dakrory, M. I., Tani, M., & Khashan, M. A. (2017). Mediating Service Recovery Satisfaction in the Relationship between Internet Service Recovery and Customer Loyalty. International Journal of Business and Management, 12(10), 24. https://doi.org/10.5539/ijbm.v12n10p24

Setiawan Wibowo, T., Fatmawati, R., Ade Sitorus, S., & Suhendi, D. (2023). EMPLOYEE PERFORMANCE IN THE VUCA ERA: DETERMINANTS OF AGILE LEADERSHIP AND JOB SATISFACTION. Business and Accounting Research (IJEBAR) Peer Reviewed-International Journal, 7. https://jurnal.stie-aas.ac.id/index.php/IJEBAR

Shah, A., Jintian, Y., Sukamani, D., & Kusi, M. (2022). Influence of Agile Leadership on Project Success; A Moderated Mediation Study on Construction Firms in Nepal. Engineering Letters, 39(2).

Shang, G. (2014). Toyota Way Lean Leadership: Some Preliminary Findings From The Chinese Construction Industry.

Shiri, A. (2014). A study on relationship between conflict management styles and organizational agility: A case study of Ilam state University, Iran. Management Science Letters, 87–94. https://doi.org/10.5267/j.msl.2013.11.031

Svanberg, J., & Lidingö, R. /. (2013). Challenges of Best Agile Management Practices Ivans Kulesovs and Max Korkkinen IY2517 2013 Master Thesis MBA Part time.

Van Vaerenbergh, Y., Leuven, K. U., Chiara Orsingher, B., & Orsingher, C. (2016). Service Recovery: An Integrative Framework and Research Agenda.

Wang, C. ya, & Mattila, A. S. (2011). A cross-cultural comparison of perceived informational fairness with service failure explanations. Journal of Services Marketing, 25(6), 429–439. https://doi.org/10.1108/08876041111161023

Yalçın, E., Özgenel, M., Author, C., & Özgenel Assoc, M. (2021). The Effect of Agile Leadership on Teachers’ Professional. Journal of Educational Leadership and Policy Studies, 4(1). https://orcid.org/0000-0003-1176-0243,

Published

2024-11-03

Issue

Section

Managerial Researches

How to Cite

Samir chaloob*, A. and Kadhim Saeed, H. (2024) “Agile Leadership and its Impact on Strategic Recovery”, Journal of Economics and Administrative Sciences, 30(143), pp. 56–67. doi:10.33095/g2yqbx13.

Similar Articles

1-10 of 546

You may also start an advanced similarity search for this article.